Autodesk learning panel north star
A long-term vision for a cohesive experience across the customer lifecycle
user scenarios - prototyping
Our vision: to provide personalized, cohesive, intuitive experiences to help customers with our products throughout their lifecycle with Autodesk, from student to experienced professional. This project was part of a long-term vision for a cohesive experience across Autodesk products and web properties for customers at all levels of experience.
goals
Create high fidelity prototypes to serve as aspirational concepts to guide product roadmaps across the company
Break down design silos by bringing attention to the whole customer journey
Fulfill on the promise of a centralized XD organization
my role
I represented the help & learn segment of the customer journey and worked closely with UX designers in the access/manage and discover/subscribe segments to ensure a seamless customer experience, along with visual design, content strategy, and XD research. Senior leadership and UX strategy provided the scenarios to design for, and product management from each segment of the customer journey were available to consult. As part of my focus on help & learning, I participated in collaborative design sessions and produced clickable wireframes and prototypes for a learning hub dashboard and in-product tutorials. We presented our concepts to senior leadership as a team.
scenarios & design
In-Product Learning Customization:
Dieter (the business owner) receives an Autodesk Account notification suggesting that one of his teams isn’t utilizing the “simulation” functionality in Revit, and suggests they may need training. Sure enough, product analytics in the Account dashboard show this team is under-utilizing this key workflow that could save them a lot of time.
Since he knows his amazing CAD manager, Cal, has developed in-house training for simulation features, he investigates how to get this in front of his team. He’s pleased to learn that he can customize the types of training and tutorials that appear in product, and that he can even add his own links.
He decides to customize the in-product learning panel, adding links to Cal’s videos. His team gets notified in product that these links have been added, and they open the panel to reveal the learning materials.
Dieter also wants to make sure the team is actually learning the workflows. He is able to track his teams’ adoption of the simulation workflow, which leads to certifications. Now his team not only have the resources right in product, they can see their progress towards certification. Dieter can see their progress in his Autodesk Account dashboard.
